Gopuff

Question 1

What is Gopuff?

Accepted Answer

Gopuff means instant needs – essentials, delivered in minutes right to your door.

Whether you need Tylenol, that one ingredient you didn’t realize you were missing until halfway through cooking dinner, your visiting friend’s favorite beer, or one of the other 4,000 products we stock across hundreds of locations, we’ll get it to you within minutes, all at the press of a button.

That’s what we call the magic of Gopuff.

Question 2

I want to order! How does Gopuff work?

Accepted Answer

Create an account using the Gopuff app or online at www.gopuff.com, add everything you need to your cart, and check out. We accept credit and debit cards, Google Pay, Apple Pay, and Venmo.

Gopuff is free to download for iOS and Android devices through your app store or you can order online at www.gopuff.com.

It's that simple. Your order can be at your door in less time than it takes to finish the next episode of whatever you’re binging.

Question 3

Where does Gopuff deliver?

Accepted Answer

We operate hundreds of micro-fulfillment centers, delivering to customers in more than 1,000 cities across the U.S., U.K., and France, and we’re growing every month. Enter your address at www.gopuff.com to see if we currently deliver to you.

Question 4

What if you don’t deliver in my city?

Accepted Answer

We’re probably coming your way! Tweet us @gopuff where you’d like us to launch next, and chances are, we will.

Question 5

How late is Gopuff deliver?

Accepted Answer

As late as you’re up. We operate 24/7 in many markets, and are open late everywhere else.

Question 6

Does Gopuff deliver alcohol?

Accepted Answer

For customers ages 21 and up in many, but not all markets, Gopuff offers delivery of alcoholic beverages like craft beer, hard seltzer, liquor, and a variety of wines. Check the app or order page and enter your address to confirm what products Gopuff delivers in your area.

Contactless delivery is not available for orders containing alcoholic beverages. Customers ordering alcoholic beverages must provide a valid ID at time of delivery.

Question 7

How much does Gopuff cost?

Accepted Answer

Our delivery fee is 2.95, and we don’t surge or hike prices. (Yes, you read that right.)

An additional fee up to $2 will be added to all orders containing alcohol; this fee covers costs incurred to ensure compliant delivery of alcohol products and ID verification.

Question 8

Does Gopuff have an order minimum?

Accepted Answer

All orders must be at least $10.95 for Gopuff delivery. Check the app or order page and enter your address to confirm your area’s minimum.

Question 9

Can you pay Gopuff with cash?

Accepted Answer

Due to the COVID-19 pandemic, we are not currently accepting cash in many markets.

Question 10

My credit card/payment was rejected. What should I do?

Accepted Answer

You can reach out to our Customer Service Help Center at help.gopuff.com. Someone will be available 24/7 to assist you.

Question 11

When can I expect my refund to go through?

Accepted Answer

Orders processed with a credit card will be posted within 3 to 5 business days, so you should expect a full refund by then.

Question 12

Does Gopuff store my Personal Information?

Accepted Answer

Our Privacy Notice contains details about how we collect, use, and share Personal Information that we obtain from and about you when you interact with us on our website, via our mobile app, via email, and through other online and offline interactions. Review our Privacy Notice and reach out to us at privacy@gopuff.com if you have a question or concern.

Question 13

I’m having trouble with the app / my order. What should I do?

Accepted Answer

Please visit our Customer Service Help Center at help.gopuff.com. We’re available 24/7 to help.

Question 14

Where can I write a Gopuff review?

Accepted Answer

If you’d like to let us know how we’re doing, write a Gopuff review on your app store, whether it’s Google Play or the Apple App Store. We’re always aiming to improve our service, and love to hear feedback from our thousands of happy customers.

Question 15

What is the Gopuff Fam?

Accepted Answer

Gopuff Fam is our membership service that offers a variety of perks and free delivery on all orders for just $5.95/month. Join Gopuff Fam!

Question 16

What are Puff Points and how can I earn them?

Accepted Answer

With Gopuff’s reward program, Puff Points, customers earn points with each purchase. Earn enough and you’ll unlock Rewards that can be redeemed for use on your next order. To check your Puff Points balance, visit your account page on our site or in the app.

Question 17

What are some of the earning opportunities available at Gopuff?

Accepted Answer

Gopuff offers full-time and part-time employment opportunities, as well as independent contractor opportunities for delivery partners, in every market we serve. Both delivery partners and employees have the opportunity for professional advancement within a location as well as the chance to explore other areas within the business.

For those looking for flexible, independent work, delivery partners have the choice to deliver around their schedule, either on demand or by signing up for a pre-arranged delivery block. Do you want to read more? Visit the delivery partner experience page. If you’re interested in becoming a delivery partner, visit the onboarding page to get started.