Return Policy

Refunds & Returns

If you have any issues with items in your delivery, please note that Gopuff does not facilitate returns, but can offer a refund for missing, damaged or melted product.

Refunds cannot be facilitated at the time of delivery through a Gopuff delivery partner. Please always inspect your orders right away and reach out to Gopuff customer service within 24 hours of receiving your order for assistance. You can contact our Customer Service Team at 855-400-PUFF(7833), send an email to, or start a chat at