Gopuff FAQs


What is Gopuff?

Groceries, Alcohol, Home Essentials & more. Ordered to your door - or wherever you are - in minutes! Whether you need Tylenol, that one ingredient you didn’t realize you were missing until halfway through cooking dinner, your visiting friend’s favorite beer, or one of the other 4,000 products we stock across hundreds of locations, we’ll get it to you within minutes, all at the press of a button. That’s what we call the magic of Gopuff.
That’s what we call the magic of Gopuff.

I want to order! How does Gopuff work?

Create an account using the Gopuff app or online at, add everything you need to your cart, and check out. We accept credit and debit cards, Google Pay, Apple Pay, and Venmo. 
Gopuff is free to download for iOS and Android devices through your app store or you can order online at
It's that simple. Your order can be at your door in less time than it takes to finish the next episode of whatever you’re binging.

What if I can’t order Gopuff in my city?

We’re probably coming your way! Tweet us @gopuff where you’d like us to launch next, and chances are, we will.

How late can I order from Gopuff?

As late as you’re up. We operate 24/7 in many markets, and are open late everywhere else.

Can I order alcohol with Gopuff?

For customers ages 21 and up in many, but not all markets, customers may order alcoholic beverages like craft beer, hard seltzer, liquor, and a variety of wines on the Gopuff app. Check the app or order page and enter your address to confirm what products are available in your area.
Customers ordering alcoholic beverages must provide a valid ID at time of receipt.

Can I cancel my Gopuff order?

You may cancel your order in-app at any time before packing begins. After packing begins, you may cancel your order by contacting customer support if your order hasn't been delivered and at least 60 minutes have passed since you placed your order. 

My Gopuff order, containing an age-restricted product, was canceled because my delivery partner could not validate my ID. Why wasn’t I refunded?

All orders containing age-restricted items, like alcohol, tobacco, nicotine, and CBD,  require a valid ID. If your ID can’t be validated at the time of delivery, your order total is non-refundable. Your order total includes any fees, taxes, and tip.


How much does Gopuff cost?

Our order fee is as low as $3.95, and we don't surge or hike prices. (Yes, you read that right.) Priority delivery in as fast as 15 minutes may be an additional optional cost, but FAM subscription members pay no order fee, and may receive significant discounts on priority fees. An additional fee of $3.95 will be added to all orders containing regulated products, to cover costs associated with the sale of alcohol, tobacco, and vaping products. Mandated local and state fees may also be included.

Does Gopuff have an order minimum?

Check the app or order page and enter your address to confirm your area’s minimum.

Can you pay Gopuff with cash?

Gopuff no longer accepts cash payments.

When can I expect my refund to go through?

Orders processed with a credit card will be posted within 3 to 5 business days, so you should expect a full refund by then. 

Does Gopuff store my Personal Information? 

Our Privacy Notice contains details about how we collect, use, and share Personal Information that we obtain from and about you when you interact with us on our website, via our mobile app, via email, and through other online and offline interactions. Review our Privacy Notice here and reach out to us at if you have a question or concern.  

I’m having trouble with the app / my order. What should I do?

Please visit our Customer Service Help Center at We’re available 24/7 to help. 


Where can I write a Gopuff review?

If you’d like to let us know how we’re doing, write a Gopuff review on your app store, whether it’s Google Play or the Apple App Store. We’re always aiming to improve our service and love to hear feedback from our thousands of happy customers. 

What is Gopuff Fam?

Gopuff Fam is our membership service that offers a variety of perks and no order fee on all orders for just $7.99/month + applicable taxes. Join here


What are some of the earning opportunities available at Gopuff? 

Gopuff offers full-time and part-time employment opportunities, as well as independent contractor opportunities for delivery partners, in every market we serve. Both delivery partners and employees have the opportunity for professional advancement within a location as well as the chance to explore other areas within the business. 
For those looking for flexible, independent work, delivery partners have the choice to deliver around their schedule, either on demand or by signing up for a pre-arranged delivery block. You can read more about the delivery partner experience here. If you’re interested in becoming a delivery partner, visit the onboarding page to get started.
Or, if you’re interested in joining the team as an employee in our field or corporate teams, you can learn more and apply here

I am a delivery partner and don't see my question answered here. What should I do?

If you are a delivery partner and have a question, please visit this page for more information.  


I don’t see an answer to my question on this page. What should I do?

If you do not see an answer to your question here, please visit our Customer Service Help Center at We’re available 24/7 to help out.