Gopuff FAQs

ABOUT GOPUFF 


What is Gopuff?

Groceries, Alcohol, Home Essentials & more. Order in seconds, delivered in minutes.

Whether you need Tylenol, that one ingredient you didn’t realize you were missing until halfway through cooking dinner, your visiting friend’s favorite beer, or one of the other 4,000 products we stock across hundreds of locations, we’ll get it to you within minutes, all at the press of a button.

That’s what we call the magic of Gopuff.


I want to order! How does Gopuff work?

Create an account using the Gopuff app or online at www.gopuff.com, add everything you need to your cart, and check out. We accept credit and debit cards, Google Pay, Apple Pay, and Venmo. 

Gopuff is free to download for iOS and Android devices through your app store or you can order online at www.gopuff.com.

It's that simple. Your order can be at your door in less time than it takes to finish the next episode of whatever you’re binging.


What if you don’t deliver in my city?

We’re probably coming your way! Tweet us @gopuff where you’d like us to launch next, and chances are, we will.


How late does Gopuff deliver?

As late as you’re up. We operate 24/7 in many markets, and are open late everywhere else.


Does Gopuff deliver alcohol?

For customers ages 21 and up in many, but not all markets, Gopuff offers delivery of alcoholic beverages like craft beer, hard seltzer, liquor, and a variety of wines. Check the app or order page and enter your address to confirm what products Gopuff delivers in your area.

Contactless delivery is not available for orders containing alcoholic beverages. Customers ordering alcoholic beverages must provide a valid ID at time of delivery. 


PAYMENT AND ACCOUNT INFORMATION


How much does Gopuff cost?

Our delivery fee is as low as $2.95, and we don’t surge or hike prices. (Yes, you read that right.)

An additional fee of $2.95 will be added to all orders containing regulated products. This fee covers costs associated with the sale of alcohol, tobacco, and vaping products.

Does Gopuff have an order minimum?

Check the app or order page and enter your address to confirm your area’s minimum.

Can you pay Gopuff with cash?

Gopuff no longer accepts cash payments.

When can I expect my refund to go through?

Orders processed with a credit card will be posted within 3 to 5 business days, so you should expect a full refund by then. 

Does Gopuff store my Personal Information? 

Our Privacy Notice contains details about how we collect, use, and share Personal Information that we obtain from and about you when you interact with us on our website, via our mobile app, via email, and through other online and offline interactions. Review our Privacy Notice here and reach out to us at privacy@gopuff.com if you have a question or concern.  

I’m having trouble with the app / my order. What should I do?

Please visit our Customer Service Help Center at help.gopuff.com. We’re available 24/7 to help. 


LOYALTY

Where can I write a Gopuff review?

If you’d like to let us know how we’re doing, write a Gopuff review on your app store, whether it’s Google Play or the Apple App Store. We’re always aiming to improve our service and love to hear feedback from our thousands of happy customers. 


What is Gopuff Fam?

Gopuff Fam is our membership service that offers a variety of perks and free delivery on all orders for just $5.95/month. Join here


What are Puff Points and how can I earn them?

With Gopuff’s reward program, Puff Points, customers earn points with each purchase. Earn enough and you’ll unlock Rewards that can be redeemed for use on your next order. To check your Puff Points balance, visit your account page on our site or in the app. 


WORKING OR DELIVERING WITH GOPUFF


What are some of the earning opportunities available at Gopuff? 

Gopuff offers full-time and part-time employment opportunities, as well as independent contractor opportunities for delivery partners, in every market we serve. Both delivery partners and employees have the opportunity for professional advancement within a location as well as the chance to explore other areas within the business. 

For those looking for flexible, independent work, delivery partners have the choice to deliver around their schedule, either on demand or by signing up for a pre-arranged delivery block. You can read more about the delivery partner experience here. If you’re interested in becoming a delivery partner, visit the onboarding page to get started.

Or, if you’re interested in joining the team as an employee in our field or corporate teams, you can learn more and apply here

I am a delivery partner and don't see my question answered here. What should I do?

If you are a delivery partner and have a question, please visit this page for more information.  


ADDITIONAL 


I don’t see an answer to my question on this page. What should I do?

If you do not see an answer to your question here, please visit our Customer Service Help Center at help.gopuff.com. We’re available 24/7 to help out.