Consumer News

Hyatt Teams Up with Gopuff to Offer Everyday Essentials On-the-Go

The pilot program rolls out today with free deliveries at select Hyatt Place locations in the U.S., expanding the brand’s Necessities Program and bringing even more convenience to guests

August 30, 2021

We’re excited to announce a new collaboration with Hyatt Hotels Corporation and the Hyatt Place brand, creating an added layer of convenience and comfort for travelers by providing guests at participating properties with fast, free delivery of thousands of everyday items through Gopuff.

Starting today, at more than a dozen Hyatt Place hotels, guests can experience free delivery on every Gopuff order they place, and receive their items in just minutes. The collaboration will expand the Hyatt Place brand’s Necessities program, which offers guests a wide range of essentials to keep, borrow or buy, such as toothpaste, cellphone chargers, or headphones.

In a recent survey, Hyatt learned that 60% of travelers have forgotten to pack an item (e.g., toiletries and first aid) for a business or leisure trip. Leveraging data from the same survey, we teamed up with Hyatt to identify the most-often-forgotten and most-likely-to-purchase items and collaborated to create in-app categories on Gopuff, such as Travel Essentials, Spa Retreat, Movie Night, Office on the Go, and more, to ensure guests have easy, quick access to the items they need most while traveling. 

Through this collaboration, Hyatt Place guests at participating hotels may enjoy the following benefits:

  • Free delivery on every Gopuff order for all Hyatt Place guests at participating properties.

  • Access to quick and free delivery of thousands of products, including drinks, snacks, over-the-counter medications, home cleaning and baby products, alcohol in select markets, and pet products for those guests traveling with their furry friends.

  • Guests who are using Gopuff for the first time will also receive $10 credit for their first two orders ($20 total)

  • Guests staying at participating Hyatt Place pilot hotels in Nashville and Phoenix specifically may also take advantage of fresh meals, such as pizza, breakfast sandwiches, cafe style coffee and matcha drinks, and more.

“As a customer-first business, we’re excited to work with Hyatt to bring a one-of-a-kind, convenient experience to their guests. As we continue our mission to become the world’s go-to solution for immediate everyday needs, we’re excited to leverage our unique model to innovate yet another industry – travel. We look forward to collaborating with Hyatt to improve the way we travel and to enable Gopuff to deliver to more customers in new ways.”

Marshall Osborne, Gopuff’s Head of Business Development

“As both business and leisure travelers adjust their travel routines and seek new ways to travel safely, it’s important for us to keep the needs and wellbeing of our guests at the forefront of everything we do. Every detail of the Hyatt Place experience is designed around innovation and intuitive design to make guest stays as seamless and comfortable as possible. Our collaboration with Gopuff is just another way the brand is helping guests get the most out of their stay, regardless of their reason for travel.”

Emily Wright, Global Brand Leader, Hyatt

Through February 2022, Hyatt Place guests at the following pilot locations can simply scan the QR code placed in their rooms and common areas to take advantage of the offer during their stay or visit for more information. Once registered as a new Gopuff user, guests can shop across various product categories and the discount will be automatically applied at checkout.

Participating hotels include:


  • Hyatt Place Chicago/River North 

  • Hyatt Place Chicago/Downtown-The Loop

  • Hyatt Place Chicago / Wicker Park

Phoenix, Arizona:

  • Hyatt Place Phoenix/ Chandler-Fashion Center

  • Hyatt Place Tempe/Phoenix Airport

  • Hyatt Place Phoenix/Mesa

  • Hyatt Place Scottsdale/Old Town

Denver, Colorado:

  • Hyatt Place Denver-South/Park Meadows

  • Hyatt Place Denver Tech Center

  • Hyatt Place Denver Airport

Nashville, Tennessee: 

  • Hyatt Place Nashville/Downtown

  • Hyatt Place Nashville/Brentwood

  • Hyatt Place Nashville/Opryland

Order in seconds, delivered in minutes.


Order in seconds, delivered in minutes.

Order in seconds, delivered in minutes.