App screenshots of Gopuff's Gifting feature
Company News

Gopuff Introduces New Features Offering Greater Flexibility, More Optionality

We are thrilled to introduce four new features drawing directly on customer feedback

November 20, 2022

Gopuff was built to deliver everything you need conveniently and quickly. As a customer-first business, we are constantly studying and talking to our customers about what they want and need. As we continue to evolve our business to meet our customers where they are, we are thrilled to introduce four new features drawing directly on customer feedback and behavior that will deliver greater flexibility and more optionality as we head into the busiest season of the year: 24-Hour Online Ordering, Scheduled Delivery, Gifting and Buy Online Pickup In Store. These new features enable us to expand our promise to meet customers’ evolving needs whenever and wherever they need us.

  • 24-Hour Ordering. We know our customers often visit the Gopuff app after hours (when we’re not actively delivering) and add products to their cart to checkout later when we reopen. In response to this behavior, we are launching 24-Hour Ordering, enabling our customers to place an order when Gopuff is closed and we’ll deliver it as soon as we reopen. Forgot oat milk for tomorrow’s pumpkin spice latte? This feature allows customers to place orders 24/7/365.

  • Scheduled Ordering. Building on similar customer behavior (over 70% of surveyed Gopuff customers picked Scheduled Ordering as an option they would like to have) this new feature enables our customers to schedule orders in advance for a specific date and time. At the office but realize you forgot ice cream and wine for Friendsgiving tonight? Schedule a Gopuff delivery for when you get home that evening. 

  • Gifting. We've seen customers using Gopuff to send products to loved ones in other locations in the past, and this new feature makes it easier and more seamless than ever. Is top-shelf tequila on everyone’s Christmas list this year? Avoid traffic, crowds and shipping….Gopuff it! Or, send cold medicine and soup to a friend who's under the weather. 

  • Buy online, pick-up in store (BOPIS) is perfect for customers on-the-go. Running late to another holiday party? Grab a bottle of bubbly on the way with speed and ease. Available at many Gopuff locations; enter your address on the app or on to see the options available to you.

Since 2013, we have constantly refined and expanded what it means to deliver to our customers when and how they want. These four new features continue that commitment - we’re here whenever and however you need us. We wish you a festive, fun and stress-free holiday season! 

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